CS Value Realisation Dinner, Mayfair

Event details

Customer Success teams are asked to renew and expand on a value story they were not in the room for. This dinner brings CS leaders together to talk about how to inherit the story from the sales cycle, prove ROI throughout the contract rather than only at renewal, and arrive at every QBR with evidence instead of sentiment.

What's on the agenda

• Welcome drinks and introductions
• The handoff: what gets promised in the deal and what CS inherits
• Proving ROI throughout the term, not just at renewal
• Building the renewal case from day one
• Spotting the gap between promised and realised value early
• Open table discussion & dinner: what is working in your team today

Who should attend

Heads and VPs of Customer Success, CS leaders, Customer Success Managers, Account Managers, and renewals, expansion and value realisation teams at B2B SaaS companies in London. Capped at 15.

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